Cancellation Policy:

• Please provide at least 24 hours’ notice for cancellations by phone during our normal office hours or voicemail.
• Cancellations via email, text, or social media cannot be accepted.
• We encourage you to honour your reserved appointment time as it plays a crucial role in supporting our clinic team and benefiting fellow clients.Missed appointments can have a significant impact on our clinic operations and may lead to increased waiting times for clients. Moreover, it can potentially hinder the progress of your own treatment and affect your health outcomes.
• To ensure fairness and effectiveness in providing care, we have a policy in place for missed appointments. While a full fee may apply in such cases, we want to highlight that there are exceptions
• If you need to reschedule your appointment, simply reach out to us by phone before the close of business the day before your appointment, and we will be more than happy to accommodate your request without any charge.

Unused client credit that remains unresponsive to clinic email communication for a duration exceeding 24 months will be subject to removal from the account. Subsequently, such credit will lose its eligibility for both refunds and usability.

However, if there are instances in which the clinic has not initiated contact with the client to apprise them of the credit within their account, the credit will remain within the client’s account for a maximum period of 6 years.

We appreciate your understanding and cooperation in adhering to our policies.

If you have any questions, please feel free to contact us, and our team will be glad to assist you.

Thank you for choosing Spinal Care Clinics.